Privacy policy | Sree Neelaratha Travels

This Privacy Policy explains how Sree Neelaratha Travels ("we", "us", "our") collects, uses, shares and protects your personal information when you use our website sreeneelarathitravels.com, contact us, or book a trip with us. By using our website or sending us your details, you agree to the practices described here.

Last updated: [date]

1. Who we are

Sree Neelaratha Travels is a travel company based at No. 7/7, H.D. Devegowda Road, Near Petrol Bunk, R.T. Nagar, Bengaluru – 560032, Karnataka, India. We arrange holiday packages and travel services in India and abroad.

2. Information we collect

Details you give us

When you fill in an enquiry form, the popup form or the contact form: your name, phone number, email address, departure city, preferred travel date or month, number of travellers, and any comments you write.
The tour package or blog post you were viewing when you sent the enquiry, so we can reply with relevant options.
When you call, email or message us on WhatsApp: the details you share in those conversations.
When you confirm a booking, we may also need: traveller names as shown on ID, dates of birth, passport or other ID details, visa documents, special requirements (for example dietary or accessibility needs) and payment details. [Edit this line to match what you actually collect.]

Information collected automatically

Our website uses a small session cookie to keep our forms secure and to prevent spam. It does not track you across other websites.
Your browser may store a small note (in local or session storage) so that our enquiry popup does not keep appearing after you have closed it.
Like most websites, our web server may record technical information such as your IP address, browser type and the pages requested, for security and troubleshooting.

[If you add Google Analytics, Meta Pixel or similar tools, list them here and explain what they collect.]

3. How we use your information

To reply to your enquiry, prepare itineraries and quotations, and contact you by phone, WhatsApp or email.
To make and manage bookings with airlines, hotels, transport providers, activity operators, insurers and visa services on your behalf.
To send booking confirmations, travel documents, reminders and important updates about your trip.
To handle payments, invoices, refunds and complaints.
To keep our website secure, fix problems and improve our content and services.
To meet our legal, tax and accounting obligations.
To send you offers or news about our packages, only where you have agreed to receive them. You can opt out at any time.

4. Your consent

We process your personal information with your consent, which you give when you submit a form, contact us or make a booking, and where the law allows us to process it for the purposes listed above. You can withdraw your consent at any time by contacting us (see section 11). Withdrawing consent will not affect anything we already did before you withdrew it, and in some cases we may not be able to continue a booking without the information we need to arrange it.

5. Who we share your information with

We do not sell your personal information. We share it only when needed to provide the services you ask for, with:

Airlines, hotels, transport companies, tour operators, activity providers, insurers and visa or immigration service providers involved in your trip.
Service providers who help us run our business, such as website hosting, email and messaging services, and payment providers.
Government authorities, courts or regulators, where we are required to do so by law.

Because many trips involve suppliers outside India, your information may be sent to and processed in other countries as part of your booking.

6. Third-party services

Our website links to or embeds services run by others, such as WhatsApp, Google Maps, YouTube, Facebook, X, LinkedIn and Instagram. These services have their own privacy policies, and we are not responsible for how they handle your information.

7. How long we keep your information

We keep your information only for as long as needed to respond to your enquiry, complete your booking and meet legal, tax and accounting requirements. [Add your retention period, for example: enquiries that do not become bookings are deleted after 12 months.]

8. How we protect your information

We take reasonable steps to protect your information from loss, misuse and unauthorised access, including restricting access to our admin systems and using secure connections on our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

You may contact us to:

ask what personal information we hold about you;
correct or update information that is wrong or incomplete;
ask us to delete your information, where we are not required to keep it;
withdraw your consent or opt out of marketing messages; and
raise a complaint about how we have handled your information.

10. Children

Our website is not meant for children under 18. If you are booking a trip that includes children, please give us their details as their parent or legal guardian.

11. Contact and grievances

For any request or complaint about your personal information, please write to us:

Sree Neelaratha Travels
No. 7/7, H.D. Devegowda Road, Near Petrol Bunk, R.T. Nagar, Bengaluru – 560032, Karnataka, India
Email: [your email address]
Phone: [your phone number]
Contact person: [name and designation]

We aim to reply within [number] working days.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its "last updated" date. Please check it occasionally, especially before sending us new information.